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Contact
your Customer Accounts team (during normal office hours) on: 01249
466120 or email: customer.accounts@westlea.co.uk
The name of the officer who looks after your account is shown on all
letters we send you.
If you are struggling to pay your rent and all your other bills
Please don’t let the situation get out of hand – take control and ask for help straight away. The sooner you do this, the easier it is to sort things out, but it is never too late. You can get help from:
Our customer account officers and advisors
We can give you money advice and help you identify the debts you should pay off first. We can help you work out your income and outgoings and work out arrangements with the people that you owe money to.
To talk to the customer accounts team, please phone 01249 466120 or email customer.accounts@westlea.co.uk. The name of the person who looks after your account is shown on all the letters that we send you.
North Wiltshire Citizens Advice Project Worker
Money Advice
North Wiltshire Citizens Advice Bureau
We have set up a scheme with North Wiltshire Citizens Advice Bureau to make sure you get help with:
If you would like to find out about benefits you may be entitled to
Your Citizens Advice project worker will:
If you need help with financial problems
Your Citizens Advice project worker will help you to:
You can contact the project worker by:
If you would like to find out how to make your money go further
The North Wiltshire Citizens Advice Bureau also hse a ‘Money Friend’, who will help you to:
You can contact your Money Friend by:
The citizens advice bureau’s main phone number (for any other advice) is 0845 1203707.
The national Citizens Advice website address is www.citizensadvice.org.uk.
Other advice and support agencies
If you are struggling to pay the rent and other debts, there are many other organisations who can help you.
National Debtline
Tricorn House
51–53 Hagley Road
Edgbaston
Birmingham
B16 8TP
Freephone: 0808 808 4000
Opening hours:
Monday to Friday: 9am to 9pm
Saturday: 9.30am to 1pm
(There is a 24-hour voicemail service and you can leave a message
to ask for an information pack.)
Website: www.nationaldebtline.co.uk
Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NG
Phone: 0800 138 1111
Website: www.cccs.co.uk/
Credit unions
Credit unions can help you manage your money and make it go further. If you want to find out how they can help you, and to join a credit union, please call one of the local credit unions or visit the following website.
www.communityfirst.org.uk/credit-union.htm
North Wiltshire Credit Union
Phone: 07799 735116
West Wiltshire Credit Union
Phone: 01225 708315
Swindon Credit Union
Phone: 01793 522202
Other useful websites
The Insolvency Service
Her Majesty’s Courts Service
Financial Services Authority (FSA)
Please ask for help soon!
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