Group feedback

Adaptations (13)

• Better aids and adaptations;
• Chair lifts;
• More/continue buggy spaces;
• Replace taps in kitchen and bathroom with lever taps;
• Doors to bathrooms open outwards or sliding doors;
• Bathroom alterations to be speeded up;

Finance (11)

• Keep control of budget;

Good communications (12)

• More information and feedbacks;
• Housing officers to make themselves more visible on estates – uniform, dress and name badge;
• Continue to improve services;
• Continue with good customer service;
• Continue to support people better - priority
• More advice given when needed;
• More feedbacks;
• Open relationship with tenant – landlord;

Better maintenance (15)

• Spare wall and floor tiles;
• Good maintenance;
• Improvements to windows;
• Bathrooms planned maintenance in Cricklade – when?

Community work (3)

• More PODs in areas;
• More cooking lessons;
• Integration between generations;
• More facilities for older people;

Green issues (7)

• Affordable warmth – continue to develop it;
• Environmental issues;
• Central heating savings;

Development (more homes) (11)

• Older persons housing;
• Build more houses;
• More care when housing the elderly;

More help outdoors for elderly and disabled to keep home together (21)

• Help with gardening, hedge cutting, pruning trees, etc;
• Garden sharing;
• Tree surgeon service;
• Collect grass cuttings;
• Elderly and disabled people provided with some kind of gardening service;

Creative car parking (10)

• Car parking – maybe 1 space per household;
• Use paint that stays on outside doors;
• Signs to parking;
• Work with Council on parking;

Group feedback

Finance

• Money;
• Finance;
• Cash shortage;

Government

• Government change;
• Local level help;
• Change – Government would be the same;
• Change of the top brass;
• Local government;

Staffing

• Staff;
• Not enough workers;
• Employing people;
• Local workforce;
• Workforce;
• Change in senior management;

Group feedback

Staff

• Prevent as much buck passing as possible;
• Employ trained staff;

PR

• Make HOME magazine monthly;

Keep our targets

• Monitoring – monthly review;
• Monitoring progress;

Communications

• Keep residents informed;
• Residents to be informed of changes;
• Return phone calls when promised;
• Regular information;
• Hold surgeries;
• Promote groups of residents;
• Keep us involved;
• Keep your promises;
• Deliver on your promises;
• Improve rent statements;
• Listen to residents;