Group Feedback

Adaptations (13)

·     Better aids and adaptations;

·     Chair lifts;

·     More/continue buggy spaces;

·     Replace taps in kitchen and bathroom with lever taps;

·     Doors to bathrooms open outwards or sliding doors;

·     Bathroom alterations to be speeded up;

Finance (11)

·     Keep control of budget;

Good communications (12)

·     More information and feedbacks;

·     Housing officers to make themselves more visible on estates – uniform, dress and name badge;

·     Continue to improve services;

·     Continue with good customer service;

·     Continue to support people better- priority

·     More advice given when needed;

·     More feedbacks;

·     Open relationship with tenant – landlord;

Better maintenance (15)

·     Spare wall and floor tiles;

·     Good maintenance;

·     Improvements to windows;

·     Bathrooms planned maintenance in Cricklade – when?

Community work (3)

·     More PODs in areas;

·     More cooking lessons;

·     Integration between generations;

·     More facilities for older people;

Green issues (7)

·     Affordable warmth – continue to develop it;

·     Environmental issues;

·     Central heating savings;

Development (more homes) (11)

·     Older persons housing;

·     Build more houses;

·     More care when housing the elderly;

More help outdoors for elderly and disabled to keep home together (21)

·     Help with gardening, hedge cutting, pruning trees, etc.;

·     Garden sharing;

·     Tree surgeon service;

·     Collect grass cuttings;

·     Elderly and disabled people provided with some kind of gardening service;

Creative car parking (10)

·     Car parking – maybe 1 space per household;

·     Use paint that stays on outside doors;

·     Signs to parking;

·     Work with Council on parking;

Group Feedback

Finance

·     Money;

·     Finance;

·     Cash shortage;

Government

·     Government change;

·     Local level help;

·     Change – Government would be the same;

·     Change of the top brass;

·     Local government;]

Staffing

·     Staff;

·     Not enough workers;

·     Employing people;

·     Local workforce;

·     Workforce;

·     Change in senior management;

Group Feedback

Staff

·     Prevent as much buck passing as possible;

·     Employ trained staff;

PR

·     Make HOME magazine monthly;

Keep our targets

·     Monitoring – monthly review;

·     Monitoring progress;

Communications

·     Keep residents informed;

·     Residents to be informed of changes;

·     Return phone calls when promised;

·     Regular information;

·     Hold surgeries;

·     Promote groups of residents;

·     Keep us involved;

·     Keep your promises;

·     Deliver on your promises;

·     Improve rent statements;

·     Listen to residents;