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Repairs (1st)
· Repairs
the same for everyone;
· Regular
maintenance and updating of properties;
· Contractors
to be as good as Westlea staff;
· High quality
repairs;
· When cutting
grass, can they not blow cutting back onto people’s gardens;
· Repairs
and maintenance – keep up the good work;
· Make sure
contractors work to the same rules as Westlea;
· Better
consultation on planned maintenance;
· How long
are delays on planned maintenance going to be caught up with to meet planned programme?
· Make the
ground safe to walk on around the flats;
· Need to
have rails for safety around my bungalow;
· When work
is being carried out by contractors on the estates, that they clear up afterwards;
· Maintain
contact with residents;
· A tighter
control on standard of work by subcontractors;
· Well maintained
accommodation;
Communication and customer service (2nd)
· Get
more residents involved i.e. incentives;
· I think
that the people in the housing department to know where all the houses are;
· Involvement
opportunities for all residents;
· Listen
to residents;
· Return
telephone call when residents phone in and the person you would want to speak to is not there;
· Improve
the turnaround time for responses;
· Communicate
well with all residents;
· Good communication
with good service;
· Good customer
service;
· Respond
to residents’ requests even in the negative;
· What is
the law about running a business from a rented Westlea property?
· More local
meetings to generate community self help;
· Encourage
more residents to attend meetings – maybe Saturdays?
· More use
of existing community centres;
· Contact;
· Work with
the disabled – ask questions and act upon them;
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Targeting services (3rd)
· People
visit older people;
· Be aware
of hidden disabilities i.e. deafness, learning disabilities;
· Assist
with services not easily (or affordably) available i.e. hedge maintenance and debris removal;
· More buggy
stores please;
· Something
in community for socials (older people);
· Mobility
scooters;
· Wessex
Water – why should Westlea pay for new showers?
· Water
softeners - Wessex Water;
· Litter
being picked up by Council;
· Put water
softeners in when fitting showers – will save money in the long run;
· Consider
access to storage areas;
Housing (4th)
· More
2 bed and 4 bed houses;
· More thought
into appropriate housing individual needs;
· Downsizing
means that you want a flat or bungalow not exchanging from 3 bed to 2 bed;
· Sanitary
issues;
· Develop
all services;
· Security
(clocks, keys, etc.);
Parking (5th)
· Improved
parking;
· Car parking;
· Better
parking facilities – off road parking;
· Reduce
and stabilise rents;
· How is
credit crunch affecting Westlea?
· Look at
criteria for help with gardens;
· Darby
Close – needs more flowers around the grassed areas and more car parking;
· Safety
matters – slippery paths, etc.;
Heating (6th)
· Continue
upgrading older heating;
· To look
at heating – night storage;
· Safe housing
and heating;
· Service
heating;
· Replacing
outdated and
very expensive heating systems;
· Heating
maintenace and grounds maintenance;
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